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Customer Relations Representative - State Farm Agent Team Member Medford, OR

Customer Relations Representative - State Farm Agent Team Member

Full Time • Medford, OR
Benefits:
  • Bonus
  • 401(k) matching
  • Competitive salary
ROLE DESCRIPTION: Office Representative

Job Summary: As an Office Relations Representative with State Farm, you will be responsible for providing exceptional customer service and support to clients of an insurance agency. Your primary focus will be to ensure client satisfaction by effectively resolving inquiries, coordinating with team members, and anticipating the needs of community members. This role offers growth opportunities for individuals who are driven and sales-minded.

Benefits:

  1. Competitive hourly pay, supplemented by commission/bonus opportunities.
  2. 401K
  3. Potential for career advancement and growth within the office.
  4. Paid time off, including vacation and personal/sick days.
  5. Health benefits.
  6. Valuable career-building experience in the insurance industry.
  7. Lunch on us Tuesdays. 
Responsibilities:

  1. Establish and maintain strong customer relationships, following up with clients as needed.
  2. Provide prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  3. Communicate effectively to efficiently meet customer needs while promoting business development.
Qualifications:

  1. Must hold a valid license in property and casualty insurance.
  2. Previous experience in a similar role, preferably 1-3 years.
  3. Strong dedication to providing exceptional customer service.
  4. Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  5. Excellent communication skills to assist customers and effectively coordinate with other team members.
  6. Proactive approach to problem-solving, ensuring timely and satisfactory resolutions.

We are excited to connect with candidates who are customer-focused, empathetic, and motivated to excel in their role. If you are seeking an opportunity to enhance your career and contribute to a successful insurance agency, we encourage you to apply for the Office Representative position.
Compensation: $40,000.00 - $47,600.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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